Our fastest and most common delivery. We deliver within the existing network starting from 10 working days
Delivery with minor expansion, where fiber needs to be connected. We deliver in 50 working days.
Delivery with major expansion. The delivery time varies depending on the work required for each delivery.
More than half of our deliveries are made through our existing network, which means you have the opportunity to get fiber installed in 10 working days. To see which products we offer and get a preliminary delivery time, use our search tools 'Address Search' and 'Map Search' available under 'Search & Plan' when you are logged in. The exact delivery time will be provided in your order confirmation, which is sent out within five days after the order is placed
In cases where we need to carry out an expansion, make additions, or when fiber is missing, our fiber planner performs an order check and produces a network solution. As part of the network solution, our contractor conducts a preliminary study to examine the actual and physical conditions for your delivery. Within 17 working days, we will get back to you with a confirmation of when the delivery will take place. You can follow your order under Manage my order, or alternatively in NetBusiness Connect. There you will also find information about the walkway description, which shows where in the building we deliver or establish a new connection point.
The address already has a fiber connection, which allows for a fast and smooth delivery via the existing network. The majority of all fiber deliveries are made through our existing fiber network
Fiber needs to be completed at the address. A minor expansion is required, such as a splice in a well or a cabinet
Fiber is missing at the address. Delivery time varies depending on excavation, groundwork, and permits. The table below shows the preliminary delivery time by county.
The table shows the median delivery time for fiber connection at the county and municipal level in areas where fiber is currently missing.
65 - 74 working days
75 - 94 working days
95 - 140 working days
Log in and we’ll help you.
Contact usMake sure the contact person is informed, is present during pre-planning and delivery, has keys, and has the contact details of the property manager.
For all deliveries, make sure that the address in the order is correct and matches the end customer's address
During expansion, ensure that the property owner has approved the fiber installation and allocated space for the connection point and link to the building's internal network
Other factors that affect delivery times include, among other things, the processing of permits and possible ground frost. At Trafikverket.se, you can find current processing times for the permits required on state-owned land as well as the current frost depth in different parts of the country.
We deliver capacity products within Telia Wholesale Fiber’s service areas across all pricing categories.
For pricing category X, there is a limitation of a maximum distance of 3 km from the nearest connection node. Telia Wholesale Capacity has the same delivery times as Telia Wholesale Fiber, with an additional 8 business days for processing.
You can use Address search to see which addresses are eligible for Telia Wholesale Capacity.
The delivery times for Fiber Villa differ from those of Telia Wholesale Fiber. The delivery time for Fiber Villa depends on the fiber status—whether the address is connected to fiber or prepared for a fiber connection. Delivery can be made individually per address or to multiple addresses in an area within a delivery period.
In Address Search, you can see the fiber status of the address and whether the address is included in a delivery period. Delivery times for different fiber statuses can be found on the Fiber Villa product page.
Here you will find temporary deviations that may affect deliveries.
En guide för snabb och effektiv installation av Telia Wholesale Fiber.
Read our article about the delivery team that aims to exceed customer expectations.