Access requirements during delivery and work

Special access requirements is used for deliveries in environments with elevated security requirements for access to the customer’s premises. The add‑on covers physical access for technicians in connection with delivery, fault resolution, or reconnection. As access needs to be planned and secured in advance, ordering Special access requirements may affect both planning and delivery timelines. By specifying these conditions at the time of order, you help ensure smoother handling and reduce the risk of delays.

Variants within special access requirements

Special access requirements is available in four variants with different security levels.

1. Pre‑notification of visit
   The technician’s name and ID06 number are provided to the operator, end customer, security company, or other relevant parties in accordance with the order.

2. Technician with basic security protection training
   The training covers information security and physical security. Pre‑notification of the visit is included.

3. Security‑cleared technician
   This option can be ordered provided that you have entered into a security protection agreement with Telia and the contractor for designated assignments. The technician has completed basic security protection training and has been in‑depth interviewed by their employer. Pre‑notification of the visit is included.

4. Technician with background check
   This option can be ordered provided that you have entered into a security protection agreement with Telia and the contractor for designated assignments. Pre‑notification of the visit is included.