Two delivery options during the ground frost season

As the colder season approaches, ground frost may affect deliveries that require network expansion. To provide you with better planning conditions, we will therefore offer two possible delivery dates for deliveries in areas where ground frost is expected.

Greater flexibility in planning

If your delivery is located in an area where ground frost is expected, you will always be offered two options to choose from: delivery after the frost period or an earlier delivery where ground thawing is used. This gives you greater flexibility to plan the delivery according to your needs.

Estimated delivery date upon ordering

When you place an order that involves network expansion in an area where ground frost is expected, you will receive an estimated delivery date in accordance with the standard process. The estimated delivery date is not affected by the risk of ground frost, as the preliminary project assessment has not yet been completed and the delivery conditions have not yet been verified.

Two delivery dates after the preliminary project assessment
Once the preliminary project assessment has been completed and the delivery conditions have been evaluated, you will receive two alternative delivery dates:

• A delivery date based on standard execution after the expected frost season.
• An earlier delivery date where ground thawing is used to enable the delivery.

The standard delivery date will be stated in the order confirmation. Information about the earlier delivery date will be provided in the same email, together with the conditions and the estimated fee for ground thawing.

If you would like an earlier delivery
If you would like to order delivery on the earlier date, please contact Customer Service. The estimated cost of ground thawing serves as a cost cap and will not be exceeded. If the actual conditions at the delivery site indicate that ground thawing is not required, no ground-thawing fee will be charged.

Update on APIs in NetBusiness Connect

Thank you to everyone who participated in the consultation. We have now published a summary of the questions, feedback and clarifications, together with an update on the next steps in the development work. Read more under Market consultation. The article is available after login.